Carglass is a company with worldwide presence, part of the Belron Group, and specializes in the repair and replacement of automotive glass. Its subsidiary in Spain, like other European, have specialized resources for direct purchases, but indirect responsibility for it is scattered throughout the organization, leading to inefficiencies.


ITBID proposed to Carglass to solve the problem through its Integral Expenditure Management. There were determined, according to the budgets of the Company, which were the categories on which work would be. Expenditure Management is based on deeply knowledge of the category, and savings leverage on which to act, as well as the establishment of a timetable (Purchase Agenda) allowing rationalisation of various categories.


Over 18 months, it was performed on all indirect categories, regardless of size. The specifications and requirements of all documented, creating a knowledge database Carglass shopping. This knowledge also flowed into other European subsidiaries of Belron Group. Persistent and over 20% of the volume-managed savings were obtained. Some of the more complex categories that require more resources to control in ITBID were totally outsourced by BPO with appropriate levels of service.

Barcelona, España

Av. Josep Tarradellas, 8-10

Phone: (+34) 933 218 614

Bogotá, Colombia

Calle 124 No.7-35, Oficina 701

Phone: (+57) 1 70 535 61

Madrid, España

Paseo de la Castellana, 153 B

Phone: (+34) 915 672 814

La Molina, Lima, Perú

Avenida Javier Prado Este # 5920

Phone: (+51) 1 998 156 509